Frequently Asked Questions (FAQ)

1. Shipping & Delivery

• How much does shipping cost? Shipping is 100% FREE for all orders within the United States.

• How long will it take to receive my order? We process orders within 0-1 business day. Once shipped, delivery typically takes 1-2 business days. You can expect your package within 1-3 business days total.

• Do you ship internationally? Currently, we only ship within the United States.

2. Returns & Refunds

• What is your return policy? We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt.

• Is there a restocking fee? No, we do not charge any restocking fees.

• How do I start a return? Simply email us at kambuwa37@gmail.com and we will provide you with a prepaid return shipping label.

3. Orders & Payments

• What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express) and other secure payment gateways available at checkout.

• Can I track my order? Yes! Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real-time.

4. Products

• Are your cameras and GoPros original? Yes, all products sold on Kenotebooks are 100% authentic and brand new in their original packaging.

• What if my item arrives damaged? If your product arrives damaged or defective, please contact us immediately at kambuwa37@gmail.com with a photo of the issue, and we will send a replacement or issue a full refund.